Bissaucar

Frequently Asked Questions

You can book very easily:

– Book your car easily on our booking page
– Visit us at our office in Playa Blanca – we’ll be happy to help you in person.
– Send us an email at reservations@bissaucar.es – we’ll reply as soon as possible.
– Call us at +34623498224

Yes. Reservations made on BissauCar.com come with special prices and conditions, exclusive to online bookings.

These conditions do not apply to reservations made by phone or at the office.

When you book online, you will receive:

  • A first email confirming that we have received your request.
  • A second email confirming or declining the reservation.
    💳 Payment is made only at the office, when collecting the vehicle.

No payment is required on the website.

No, at Bissau Car we do not require a deposit.

We want you to enjoy your rental without complications or hidden costs. You only need to present your documentation and pay the rental fee. It’s that simple.

To rent a car with Bissau Car, you only need:

– A valid driver’s license
– An ID card or passport

📌 If you are a resident in Spain, your driver’s license alone is enough.

We always do our best to provide the model you booked, but we cannot guarantee it unless it’s explicitly listed as a “guaranteed model.”

If the reserved model isn’t available, you’ll receive a vehicle from the same group or a higher category at no extra cost.

If you need to make any changes to your reservation, just get in touch with us:

📞 Phone numbers:
+34 828 734 085
+34 623 49 82 24

📧 Email:
reservations@bissaucar.es

We want you to enjoy a hassle-free rental with no hidden fees.
You only need to present your documents and pay for the rental — it’s that simple.

Yes, to rent a car with Bissaucar, the driver must meet these requirements:

  • Hold a valid driving licence in Spain for at least 11 months.
  • Minimum age: 20 years for all vehicle groups.

If you’re unsure about which vehicle group you can drive, we recommend contacting us first.

Yes. Additional drivers can be included in the rental agreement.
Each driver must present a valid driving licence.
This way, everyone can share the driving with peace of mind!

Yes, we offer child seats and boosters free of charge for online bookings, subject to availability.

No. All our rates include the Mandatory Basic Insurance with excess (CDW), which covers third-party damage and theft.

We also provide Extra Free Coverage, which includes tyres, windows, mirrors, punctures, roadside assistance, and more — at no additional cost.

Only for some vehicle groups (F, I, J, H, K, and L) a deposit equal to the excess may be required.

Please note: This coverage may be voided in cases of improper vehicle use.

The free extra coverage will not apply in cases such as:

  • Carrying more passengers than permitted.
  • Lending the vehicle to unauthorized third parties.
  • Driving off-road (beaches, dirt tracks, ravines, etc.).
  • Parking in dangerous or prohibited areas.
  • Driving under the influence of alcohol, drugs, fatigue, or illness.
  • Participating in races or sporting events.
  • Losing, breaking, or locking the keys inside the vehicle.
    Using the wrong type of fuel.

In the event of an accident, you must notify Bissau Car S.L. immediately.

Do not make any agreements with the other party involved without prior consent from Bissau Car S.L.

The renter is fully responsible for any fines, penalties, or violations incurred during the rental period.

Yes. Our standard pick-up location is our Playa Blanca office.

If you wish to collect or return the vehicle elsewhere, such as Lanzarote Airport, please confirm it in advance via WhatsApp or email.

  • €30: Off-base delivery (e.g., at the airport).
  • €40: Delivery after 10:00 PM (night service).

Our fuel policy is Full to Full:

Please return the vehicle with the same fuel level it had at pick-up.
We’ll also inform you of the correct fuel type when you collect the car.

Smoking inside the vehicle is not allowed.

Taking the vehicle outside Lanzarote without prior authorization is prohibited.

If authorized to take the vehicle to Fuerteventura, it must still be returned to Lanzarote.
Failure to comply may result in charges for returning the vehicle.

All personal data you provide will be treated as confidential and handled in accordance with current data protection laws.

What we offer:

Everything you need, with no hidden costs: :
guaranteed car, no deposit, and free extras

No deposit

Rent your car without paying a deposit.

All-inclusive insurance

Drive with peace of mind, full coverage included.

Free child seat

Child seats at no extra cost, for added safety.

Up to 3 drivers included

Easily add authorized drivers and share the ride without paying more.

Free delivery to hotel or villa

We’ll deliver your car to your hotel, villa, or the airport, free of charge.

Airport pickup and drop-off included

We offer delivery and return directly at the airport.

Airport pickup and drop-off at your convenience

Pick up your car directly at the airport and return it wherever it’s most convenient for you. This way you save time and start your trip stress-free!

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